Return Policy



If you are not satisfied with your order, you may return it within 14 days for a full refund (shipping charges are nonrefundable). Outside of the 14 days from your original order, you can received store credit up to 30 days after the order. Please return your items in the same new condition, unwashed and unworn, and original packaging in which you received them.

Exceptions: PREORDERS may be returned (in new, unwashed, and unworn condition) for a full refund (shipping charges are nonrefundable) within 7 days of the postmarked receipt date, and store credit within 14 days of the postmarked receipt date.  Preorders are no longer refundable 15 days after the postmarked receipt date.  Masks are non-refundable.  Other items, such as kits and limited-release items, are also non-refundable, and will be noted as such within the product description.  REFIT® reserves the right to deny any return at their sole discretion.

Due to circumstances beyond our control, some international orders are stopped by the customs agency in your country. We are not responsible for customs restrictions, tariffs, or other regulations that may apply in any country. Any duties or taxes that may apply are your responsibility.  If you have any questions, we encourage you to speak with your customs office.  If the package is seized by customs officials or you refuse the package, we will not issue you a refund unless all products are returned to us in their original condition.  You may be responsible for any return shipping charges in accordance with your local regulations.  Please note that packages returned by customs can sometimes take as long as a year to return



Once an order is placed, it cannot be modified. You may return the items you wish to modify and place a new order with your desired items.


Once an order is placed, it cannot be cancelled. You may request to return the order minus the shipping cost. 


Once an order is placed, we cannot modify the shipping costs charged on the order. 

When possible, items from multiple orders will be combined into the same package to reduce the number of packages sent to you; however, this will not change the amount of shipping charged for orders that were placed separately. 


Discounts code must be applied at checkout. Please visit for current discount codes and offers. Discounts cannot be applied retroactively. 


Instructor Merchandise (e.g. any items with “REFIT Instructor”, or similar information) is intended for ACTIVE REFIT certified instructors. Items purchased by non-instructors will be removed, and a refund will be issued. 


While we hope you never receive defective apparel, we recognize that accidents do happen. Please send a picture of the item to and we will work with you to replace or refund the item.  REFIT reserves the right to approve or deny the return of any merchandise at their sole discretion.


Occasionally packages are returned to us as undeliverable.  When the carrier returns an undeliverable package to us, you will be notified by email and issued a full refund (minus shipping).  Orders that are returned to us as undeliverable are not able to be re-shipped.  If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website with an updated shipping address.


Waco residents may pick up their merchandise at the studio anytime during regular business hours.  Purchased items will be held for 14 days before returning to inventory.  We will issue you store credit in the form of an e-gift card if item is unclaimed after 14 days.  If you select the shipping option “DO NOT SHIP–WACO STUDIO PICK UP”, but need your item(s) shipped, you will be responsible for shipping costs before the order is fulfilled. Shipping charges are collected via PayPal. Email for exact cost due.



On Site & Virtual Trainings: Full refunds will be given for Instructor Training cancellations made at least three weeks (21 days) prior to scheduled event.  Instructor Training cancellations within three weeks of scheduled event will incur a $75.00 cancellation fee. Cancellations within 48 hours of the scheduled event will not receive a refund.  All cancellation emails must be sent to in order to receive a refund.  No refunds will be issued on or after the day of the event.  

Self-Paced Trainings: The Self-Paced training is a digital product, and thus is non-refundable (see the Digital Product Policy below for more info).

You may transfer your registration to another individual at no charge, or you may transfer your training to another training date, location, or format. A $25 transfer fee will apply per transfer. Email to complete the transfer process. 



Full refunds will be given for Live Class cancellations made prior to the scheduled event.  An email must be sent to in order to receive a refund.  No refunds will be issued on or after the day of the event.  You may transfer your registration to another class or to another individual at no charge.  Transfers must be made by original event date.  Please email to complete the transfer process.



INSTRUCTOR REBOOT purchases are non-refundable, but may be transferred to another REBOOT location for the same instructor at no charge.  Transfers must be made by the original event date.  Any discount code use is limited to one-time per instructor, with no returns or transfers.  If you are looking to transfer your paid REBOOT to another location, please contact us at



All digital products are non-refundable once any portion of the content has been delivered.  This includes, but is not limited to: digital events, digital downloads, online workouts (both live and archived), online challenges (i.e. Kick It Up!, Light It Up!), online courses (i.e. Self-Paced Training), graphic packs, etc.



1522 Washington Ave
Waco, TX 76701


Please feel free to email if you have any questions or concerns!

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